Account Management

Our wholesale termination business is more than our minutes, quality and rates. People matter. Dealing with people who know the market, understand your business and can deliver buy and sell opportunities. is an important factor to your business’ success.

Account management is a key focus for us. In a recent customer survey, our account management team was ranked best in class. This ranking reflects our ongoing commitment to understand our clients, always being prepared to support your businesses success.

Our team of enthusiastic and expert account managers has a wide range of capabilities covering industry knowledge, languages, regional expertise and business development. They deliver an account management service that is the best in the business, flexible and focused on delivering on deals and your strategic goals.
 
As an IDT Carrier Services client, your account manager is available for regular face-to-face meetings with you. You’ll have your account manager’s email address, direct dial and mobile telephone contact details so you can contact them quickly at any time - providing you with complete peace of mind.

IDT Carrier Services account managers also:
  • Review your traffic, routes and rates on a regular basis, ensuring reciprocal commitments are fulfilled in the best possible way.
  • Work with you to ensure your business with IDT reflects your current and evolving business needs (e.g. new routes, new products, new geographies, new deals)
  • Help you safeguard your business against market shifts
  • Make sure that deals are delivered and additional opportunities exploited
  • Provide strategic advice about voice traffic management
  • Are a single point of contact for all of your business with IDT
  • Partner with you to develop a solid account plan, including buying and selling agreements, and way of working to suit your business
  • Act as your champion within IDT to resolve quickly any trouble tickets, roadmap developments and any technical questions
  • Help you to control traffic costs
  • Keep you abreast of the latest industry updates such market shifts, technological advances and IDT’s strategy
  • Give access to IDT senior management, tools and latest views
  • Work as an extension of your own in-house team
All our account managers work closely with a team of expert Market Makers. Each Market Maker is an expert within a small portfolio of countries, ensuring that IDT always delivers the right quality at the best possible rates for each destination.

The constant dialogue between account managers and Market Makers ensures your business will always have the best rates, routes and deals possible.

 


Customers can also run their business on-line using our the self-service portal IDT Express.

 

Regional Offices

Nick Ford, President of Carrier Services

Europe, Middle East and Africa
Filippo Percario, Vice President, Carrier Services EMEA
Carlos Campoy, Director, Carrier Services Europe
Matthew Barnett, Account Director, Carrier Services
Claudia de los Reyes, Account Director, Carrier Services
Zak Safra, Senior Account Manager, Carrier Services
Alessandro Frigerio, Director of Business Development Voice Services, EMEA
Edward Strain, Sales Manager, IDT Express
Rafael Cruxen, Senior Account Manager, Carrier Services
Valeria Pigozzo, Senior Account Manager, Carrier Services
Paul Loveridge, Director, Carrier Services MEA
Samuel Bamisaiye, Commercial Analyst, Carrier Services
Jason Chu, Account Manager, Carrier Services
Avram Piha, Director of Global Strategy, Carrier Services
Moses Gayflor, International Sales Manager, IDT Express
Arie Ferris, International Sales Manager, IDT Express

 
IDT European Head Office
and Carrier Services

IDT House
44 Featherstone Street
London
EC1Y 8RN

Tel: +44 (0)207 549 6000
Fax: +44 (0)207 549 6001
IDT Italia
Via Varese, 18
20121 Milano
Italy

Tel: +39 02 97069062
Fax: +39 02 97069070
IDT Spain
Conde de Aranda 5, 4º Dcha.
28001 Madrid
Spain

Tel: +34 91 781 52 30
Fax: +34 91 781 52 31
IDT Middle East
Jebel Ali FreeZone
LOB 16, Office 134
Dubai,
United Arab Emirates
PB Box: 213461

Tel: +971 4 8819773
IDT GERMANY
Eschersheimer Landstr. 42,
 D - 60322 
Frankfurt
Germany
IDT HELLAS
2nd floor 
58 Kifissias Av. 
Maroussi 15125
 Greece
Tel: + 30 210 6100 0385
Fax: + 30 210 610 4392
IDT ISRAEL
5 Shlomo Halevy St
Har Hotzvim
POB 45408
Jerusalem 91450
Israel
 
Americas
Todd Baron, Vice President - North America, Carrier Services
Steve Devor, Director of New Business, North America
Sarah-Jayne Ryan, Director of Canada
Roseanne Carnovale, Senior Account Manager, Carrier Services - North America
Mauro Oliveira, Senior Account Manager, Carrier Services - North America
Ari Braunstein, Account Manager, Carrier Services - North America
Damaris Shutz, Account Manager, Carrier Services - North America
Clyde Pascal, Director - Carrier Services, Caribbean
Alexis Segal, Vice President, LATAM
Antonela Ferrari, Commercial Analyst
Belen Goni, Carrier Manager – South America
Efren Parada, Country Manager – Mexico
Ruben Sandoval, Regional Manager
Ricardo Vergili, Carrier Manager – LATAM


 
IDT North America
520 Broad Street
Newark, NJ 07102
USA

Tel 973 438 1000
IDT Latin America
Av Cabildo 642, 3rd Floor
(CP 1426) Buenos Aires
Argentina

Tel (54-11) 5365-9000
IDT Cala
1250 E Hallendale Beach Blvd
#806,
Hallandale, FL
33009 USA

Tel: 786 629 5030

 

Asia

Rebecca Wong, VP Carrier Services Asia
Michelle Zialcita, Regional Manager, Carrier Services Asia
Mimi Huang, Regional Manager, Carrier Services Asia
Rajan Vohra, Deputy Director-South Asia
Clara Ng, Regional Manager Carrier Services Asia
Irwyn Yoong, Regional Manager Carrier Services Asia
Michael Fung, Manager, Carrier Buying
Jovi Yau, Commercial Analyst
Moshe Raichman, Sales Manager, IDT Express
Gedalyahu Goldstein, Sales Manager, IDT Express

 
IDT Asia Pacific –
Hong Kong Office

8/F, W Square
314-324 Hennessy Road
Wan Chai,
Hong Kong
IDT Asia Pacific –
India Office

Suite #612
Paharpur Business Centre 21
Nehru Place
New Delhi 110 019
India
IDT Asia Pacific –
Philippines Office

37th Floor, LKG Tower
6801 Ayala Avenue
Makati City 1226
Philippines
IDT ASIA PACIFIC – TAIWAN OFFICE
Walsin Xinyi Building, 11/F, No. 1
Songzhi Road
Taipei 11047
Taiwan