We care about more than just minutes, quality and rates. We are about people. Our team of dedicated account managers will ensure that you receive prompt, best-in-the-business service.
As an IDT Carrier Services client, your account manager will:
- Review your traffic, routes and rates on a regular basis
- Help you to control traffic costs
- Work with you to ensure your business with IDT reflects your current and evolving business needs
- Help you safeguard your business against market shifts
- Provide strategic advice about voice traffic management
- Partner with you to develop a solid account plan, including buying and selling agreements
- Act as your champion within IDT to resolve quickly any trouble tickets, roadmap developments and any technical questions
- Keep you abreast of the latest industry updates
All our account managers work closely with a team of expert Market Makers. Each Market Maker is an specialist within a small portfolio of countries, ensuring that IDT always delivers the right quality at the best possible rates for each destination.